AI ChatBot — Ace
Configure the AI Bar Attender, review chats and manage its knowledge.
Most asked questions (recent)
What visitors are asking Ace most often.
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AI settings
Model and response behaviour for Ace.
Chatbot enabled
When off, the widget hides itself on the website.
Default (from server):
—0 = precise, 2 = creative. Leave blank for default.
Cap on reply length. Leave blank for default.
Managed on the server (.env). Tell us if it needs rotating.
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System prompt (behaviour)
Ace's core instructions and personality.
🔒 UAE legal compliance rules are always enforced on top of this and cannot be edited here.
View the always-on UAE compliance rules (read-only)
Welcome & fallback
Greeting shown when the chat opens, and the message used when Ace has no data.
Quick buttons & suggested prompts
Shortcut chips shown in the widget before the first message.
Knowledge base & memory
Facts Ace always trusts — store policies, offers, delivery info, notes. Live product data comes automatically from the store; add here only what it wouldn't otherwise know.
Human support contacts
Shared when a customer asks for a human, has a complaint, or wants to reach the team.
Recent conversations
Latest chat messages Ace has handled.
| When | User | Message | Products | Latency |
|---|---|---|---|---|
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Account
You're signed in to the Ace admin panel.
Login is email + password. To change the email or password, ask us to update the server credentials (stored securely as a salted hash — never in plain text).
Environment
Server-side status (read-only).
| Effective model | — |
| OpenAI key configured | — |
| Live store (main) | — |
| Staging store | — |
| Default store | — |
Full analytics dashboard: open